Q: What types of accounts do you offer?
A: We offer a wide variety of competitive checking, savings, money market, certificates of deposit (CDs) and individual retirement accounts.

Q: What is a 1099 form and when can I expect to receive it?
A: A 1099-Int form is used by financial institutions to notify customers the amount of earned interest reported to the Federal government. If the amount of interest earned by a customer is less than $10, a 1099-Int form is not required. Banks are required to mail their 1099-Int forms to their customers by January 31st for interest paid in the prior year.

Q: When do I receive a statement on my account?
A: Monthly statements are mailed to customers with checking, savings and/or money market accounts. Statements on IRA's are sent annually at year-end. Customers with certificates of deposits are not sent statements, though they do receive a notice when interest has been paid on their account or prior to the account maturing. Customers with multiple accounts at Oxford Bank may be eligible to receive a combined statement. This offers you the convenience of getting all your account information at one time.

Q: How do I notify the Bank of a change of address?
A: You may contact your nearest branch.

Q: What should I do if my checkbook, deposit/withdrawal slips, ATM/VISA Check Card or statement are lost or stolen?
A: You should notify us IMMEDIATELY by contacting your nearest branch, or call 800-335-1064.

Q: How can I get a copy of a check (deposited item or statement) on my account?
A: You may request a copy of a check (deposited item or statement) by contacting your nearest branch.

Q: How can I order more checks (withdrawal or deposit slips) for my account?
A: You may reorder supplies by contacting your nearest branch or online using Oxford Bank's preferred provider Harland

AUTOMATED TELEPHONE BANKING <top>

Q: How can I reach a Representative?
A: Our Telephone Banking and Internet Banking Representatives can be reached by contacting any one of our branches for assistance or contacting us online.

Q: When can I reach a Representative?
A: See Banking Hours for branch location hours.

Q: What Telephone Banking services do you provide?
A: Our customers can transfer money between accounts, get balance and transaction information, obtain rate and product information, and get loan payment information. For more information, visit our Telephone Banking page, stop in one of our branch locations.

Oxford BANK VISA CHECK/ ATM CARD <top>

Q: How does a VISA Check Card differ from a credit card?
A: A VISA Check Card withdraws money directly from your checking account with no annual fees or finance charges, whereas a credit card is a loan against a pre-determined line of credit.

Q: How does a VISA Check Card differ from an ATM card?
A: An ATM card can be used to withdraw money from an ATM or purchase items at a merchant with a PIN pad, whereas a VISA Check Card can be used exactly like an ATM card, but can also be used anywhere credit cards are accepted. In addition, the daily purchase limits are higher with a VISA Check Card (debit card).

Q: What are the benefits of using a VISA Check Card?
A: VISA Check Cards are accepted anywhere credit cards are accepted, including online or placing orders over the phone. There is no need to carry a checkbook or wait for check approval. It is possible to receive cash back at a merchant with a PIN pad. All of your withdrawals and purchases will show up in detail on your bank statement.

Q: What does it cost to have a VISA Check Card?
A: VISA Check Cards (debit cards) are issued to customers free of charge. While you may incur some fees for using your card at non-Oxford Bank locations, you will not be charged a fee if you use your card at an Oxford Bank ATM location or you use it to purchase goods or services at a merchant location that accepts the card.

Q: Can anyone with an ATM card upgrade to a VISA Check Card?
A: A VISA Check Card must be associated with a checking account and cannot be issued for savings accounts. A current customer must be in good standing with Oxford Bank in order to upgrade to a VISA Check Card.

Q: How can a VISA Check Card be used?
A: There are three ways to use a VISA Check Card:

1. To make purchases anywhere credit cards are accepted,
   select the "credit" option; sign the receipt just as you would when using a credit card;
   the amount of the purchase will be deducted automatically from your checking account.
2. To receive cash back at the time of purchase
   select the "check" option;
   enter your PIN number;
   select the amount of cash you would like back;
   the amount of the purchase AND the amount of the cash back will be deducted automatically from your checking account.
3. To withdraw cash or make deposits at an ATM
   use your VISA Check Card at more than 600,000 ATMs worldwide by entering your PIN;
   the withdrawal or deposit amount will be deducted or added automatically to your checking account.

Q: After I have requested my VISA Check Card, when can I expect to receive it?
A: VISA Check Card (debit cards) are usually received by customers within 7-10 business days from the date of order.

Q: I just received my VISA Check Card and it says I need to activate it. How do I do this?
A: For security reasons, we require that you activate your VISA Check Card. Activation requires that you use your card just one time at any ATM or merchant that processes transactions requiring a PIN number. Once you do just one transaction with your PIN, your VISA Check Card can then be used at any merchant location that accepts credit cards.

Q: Should I sign the back of my VISA Check Card?
A: Yes. For your protection, never leave the signature panel on the reverse side of your card blank. When a transaction is performed at a merchant location, merchants will compare the signature on the back of the card against the sales receipt. If you neglect to sign your card and you should lose it, someone could find it and sign it themselves, in which case the signature on the receipt would match the signature on the card and the merchant would approve the transaction. Also remember that cards are not valid until they are signed.

Q: I would like to change my Personal Identification Number (PIN) on my ATM or VISA Check Card. What do I need to do?
A: Visit any of our branch locations to change your PIN number. Once your new PIN number has been selected, you can use it immediately.

Q: What should I do if my ATM or VISA Check Card is not working?
A: Visit your nearest branch location.

Q: What should I do if I lose my ATM or VISA Check Card?
A: Notify us IMMEDIATELY so that we can restrict your card and protect your account. You have the option of visiting your nearest branch location or calling 800-335-1064.

Q: If I notice charges on my account for ATM or VISA Check Card transactions that I do not recall performing, or they are for an amount different than what I authorized, what do I do?
A: If you notice erroneous charges on your account relating to ATM or VISA Check Card transactions, you must notify us in writing within 60 days from the statement date that the transactions appeared. Upon receipt of written notification, we will promptly investigate the matter. While our investigation could take between 45-90 days to complete, we will ensure that a temporary credit is issued to you within 10 business days while we investigate.

Q: Can I have more than one ATM or VISA Check Card?
A: No. For your protection, we will issue you only one ATM or VISA Check Card depending on the type of accounts you have with Oxford Bank. However, if accounts are shared, each customer can have their own ATM or VISA Check Card. If your ATM or VISA Check Card should become damaged, please contact us and we will promptly reissue you a new card.

Q: Are there any withdrawal or purchase limits associated with my ATM or VISA Check Card or ATM card?
A: Each day, you may withdraw a maximum of $500 cash using your VISA Check Card or $500 per day with your ATM card. Additionally, with your VISA Check Card you can purchase up to $2500 of merchandise at any merchant that accepts VISA.

CHECKING <top>

Q: What types of checking accounts do you offer?
A: Oxford Bank has a variety of checking options to meet your needs. For example: We offer both interest and non-interest bearing accounts. Other options include checking accounts that use your balances in other Oxford Bank accounts to offset charges, as well as offer additional banking benefits and conveniences. We are eager to help you select the account that's right for you. Visit Checking Accounts or contact us.

Q: Can I earn interest on my checking account?
A: Oxford Bank offers a number of different checking accounts that earn interest.

Q: What should I do if I lose a check or it is lost in the mail?
A: You should notify us IMMEDIATELY by contacting your nearest branch office.

Q: Do I get my checks back in my statement?
A: Oxford Bank offers many checking accounts that return your checks with your statement.

Q: If I accidentally write a check and there is not enough money in my account to cover it, what happens?
A: If a check is presented for payment against an account with insufficient funds, the check will be returned, unless there are funds in an Overdraft Protection line of credit account or your account has Bounce Protection. An insufficient funds charge may apply.

Q: How do I stop payment on a check or a pre-authorized check?
A: To place a stop payment, you may contact your nearest branch. A stop payment fee will apply.

CREDIT CARDS <top>

Q: What type of credit cards can I apply for at Oxford Bank?
A: Oxford Bank offers a variety of credit card options through our partnership with VISA and MasterCard. For more information about the credit card services that Oxford Bank offers, stop by your nearest Oxford Bank branch location or email us.

Q: Does Oxford Bank offer credit cards for small businesses?
A: Check with your Oxford Bank branch office to find out more about Business Credit Card options for small businesses.

HOME EQUITY LOANS <top>

Q: How long does it take to get a home equity loan with Oxford Bank?
A: Oxford Bank strives to complete the entire home equity loan process as quickly as possible. Generally speaking, it takes approximately ten business days from start to finish. Your experience may vary, depending on the complexity of your loan.

Q: What do I need to get started with applying for a home equity loan?
A: Simply call the Oxford Bank Finance Center at 248-969-7222 to get your application started. A knowledgeable customer service representative will guide you through the application process and work to get your loan approved and closed as quickly as possible.

Q: How do I calculate the available equity in my home?
A: Oxford Bank offers home equity loans and lines of credit up to 100% of loan-to-value. To figure out how much equity you have, use the following formul

Appraised Value                 $___________
Minus Outstanding Mortgage(s) - $___________
Equals available equity         $___________

Q: What's the difference between a fixed rate, fixed term home equity loan and a home equity line-of-credit?
A: A fixed rate, fixed term home equity loan is a specific dollar amount borrowed for a specific period of time. The borrower cannot add on to the loan and must repay the agreed upon monthly payment until the loan is paid in full. A home equity credit line provides a revolving source of funds for all your borrowing needs. With a credit line, you may access and repay your credit line, up to its limit, however often you wish, up to maturity.

LOANS <top>

Q: What types of auto loans are available at Oxford Bank?
A: Oxford Bank offers a variety of rates and terms on new and used car loans. To apply for a car loan, please visit the Oxford Bank location nearest you.

Q: What other loans can I find at Oxford Bank?
A: Oxford Bank offers the following options:

• Mortgage Loans
• Home Equity Loans
• New and Used Auto Loans
• Boat, RV and Motorcycle Loans
• Credit Cards
• Overdraft Protection
• Business Loans
• Misc. Equipment Loans

MORTGAGE <top>

Q: I want to buy my first home, but I am unsure what to do first?
A: There are several steps you should take:

1. Look at your own financial situation. Establish a good credit history by paying your bills by the due dates - including your rent. Use credit sparingly and do not charge credit cards up to the limit. Try to save money for a down payment and closing costs. Oxford Bank has several first-time homebuyer programs that need very little money down; however, you should always have some cash in reserve to handle emergencies, moving expenses, turning on utilities, etc.
2. Decide how large of a house payment you feel comfortable paying each month. This generally gives a good starting point in pre-approving you for a mortgage.
3. Make an appointment to visit an Oxford Bank loan representative for pre-approval consideration. We will be glad to analyze your individual financial position, assist in determining your maximum mortgage, and put you in the right direction for homeownership.

Q: How long do I have to be on my job?
A: There is no mandatory time to be on a job. However, you must show income stability to handle the future mortgage payments. In underwriting a mortgage, emphasis is given to the last two years with no gaps in employment over 30 days. If you are self-employed, two year's tax returns should be available.

Q: What is a sales contract?
A: This is a legally-binding agreement between buyer and seller which, when accepted by all parties, confirms the purchase price of the property. Usually the buyer places a small amount of money in deposit as good faith (called "earnest money"). Do not sign any sales contract unless you have reviewed it carefully and perhaps even had it reviewed by an attorney. A contract is often contingent upon many things, such as mortgage loan approval, inspections of well and/or septic systems, satisfactory building inspection and termite inspection. You should make sure your rights are protected.

Q: Do I really need a building inspection?
A: If you are buying a new home, you will have warranties on the roof, furnace, air conditioning, etc., and your own inspection of the home may be sufficient. However, the older the home, the more that can be wrong with it. Care should be taken to inspect the following:

• The foundation for cracks and leaks
• The roof should have 3 to 5 years of remaining life
• The plumbing should meet local code with no leaks
• The heat exchanger in a gas furnace should not be cracked
• The electrical service should be adequate

Q: What does the term "fixed-rate" versus "adjustable rate" mean?
A: Fixed-rate mortgage has the same total principal and interest payment (P&I) every month. In addition to that amount, a monthly installment of taxes, insurance, and private mortgage insurance will be added to create the total monthly mortgage payment. An adjustable-rate mortgage allows the interest rate charged to go up or down depending on market conditions. There are usually caps placed on the rates to provide the borrower protection against the rate going up too high. Because of the interest rate changes, the principal and interest amount can change at certain intervals set established in the mortgage. These loans tend to have a higher rate of risk. You have the chance that the payment may go down, but you have the same chance the payment may increase.

Q: With a fixed rate loan, can my payment ever change?
A: Yes, while the principal and interest stay the same, your taxes and insurance paid monthly will change according to tax assessments and increases in homeowner's insurance costs.

OVERDRAFT PROTECTION <top>

Q: What does Oxford Bank provide in the form of checking account overdraft protection?
A: For peace-of-mind and the ultimate in convenience, Oxford Bank offers checking account customers the opportunity to apply for an Overdraft Protection line of credit. This credit line kicks in when your checking account reaches a zero balance. It provides the ability to write a check for more than your cash balance and the opportunity to write your own loan check when and where you need it most.

Oxford Bank also offers Bounce Protection which is an overdraft privilege requiring no action on your part. With no paperwork to sign, your Bounce Protection will be automatically assigned. As long as you maintain your account in good standing (defined as making regular deposits and bringing your account to a positive balance at least once every 30 days), Oxford Bank may honor overdrafts up to the Bounce Protection limit on your account. The bank's normal non-sufficient funds (NSF) fee of $30 for each transaction will be deducted from your limit. You will receive an overdraft notice in the mail each time overdraft items are paid.

SAVINGS & MONEY MARKET (MMDA) <top>

Q: What savings accounts do you offer?
A: Oxford Bank offers a variety of ways for you to invest and watch your money grow.

Q: How much do I need to open an account?
A: Savings accounts can be opened with as little as $25 and money money market deposit accounts can be opened with a minimum of $1000.

Design Note: ("Savings" links to Savings Account page and "money market deposit accounts" links to its corresponding web page.)

Q: Can I write checks on my savings account?
A: If you are looking for the convenience of writing checks against a savings account, a money market deposit account has limited check writing privileges.

Q: Are there any restrictions to how many transactions I can make on my money market account?
A: Federal regulations limit you to six transfers per month, of which only three may be payments made by check or electronic card transfer (point-of-sale) to a third party. In-branch and ATM transactions are unlimited.

Q: Can I have an ATM or VISA Check Card with a savings account?
A: Only ATM cards may be issued to a customer with a savings account.