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Oxford Bank lobbies open by appointment only starting March 20, 2020

March 18, 2020

Dear Valued Customer:

At Oxford Bank, we continue to monitor the coronavirus (COVID-19) outbreak and want you to know that the safety and security of our customers, team members and the communities we serve is our top priority. We are taking the advice of the officials monitoring the global situation and have designed a plan of action which includes maintaining a healthy environment for our team members and ensuring we can meet your banking needs without interruption.

Below are some of the steps we have taken:

Monitoring: We continue to monitor the outbreak closely and are following the latest guidelines from local and federal health authorities, including the Center for Disease Control (CDC).

Branch and Remote Access: Beginning Friday, March 20, 2020, and until further notice, all Oxford Bank branch lobbies will operate by appointment only, and only for services that cannot be completed through our Interactive Teller Machines (ITM), mobile app or oxfordbank.com, like accessing your safe deposit box. Our digital platforms are equipped to handle your banking needs from any computer or mobile device, allowing you to manage your accounts easily and conveniently from anywhere at any time. Our friendly ITM team members can handle 95% of your banking needs quickly and efficiently.

The decision to bank with minimal personal interactions supports our social distancing commitment to overcome this pandemic. However, if you require an appointment at any of our Oxford Bank branches, please call (248) 628-2533.

Informing: Our team members are informed of the latest precautionary measures to ensure our branches and offices remain safe for everyone. As new developments emerge, we share the information with our team members, customers and communities on how we continue our operations in a safe and effective manner.

Protecting your Privacy: Unfortunately, times like this leave many of us vulnerable to online scams. Various hacking groups are trying to take advantage of the high volume of communication circling around. It is highly unlikely that the CDC will send you an email, text, or call with information about COVID-19 updates. Avoid these at all costs. Additionally, Oxford Bank will never send you unsolicited emails or text messages asking for confidential information, such as your password, PIN, Access Code, credit card and account numbers.

Here are some tips that may help protect you from online scams.

  • Do not click on links from unknown or suspicious sources
  • Do not give out your banking login credentials
  • Ignore and delete emails/texts regarding COVID-19 vaccinations; claiming to raise money for COVID-19 victims; or asking to download software to assist in finding a “cure”

Basic Protective Measures

  • Wash our hands frequently
  • Maintain safe social distance (6-feet) between you and anyone who is coughing or sneezing
  • Avoid touching eyes, nose and mouth
  • Cover your nose and mouth with your inner elbow while coughing or sneezing
  • If you feel unwell, stay home and self-quarantine
  • Stay informed from legitimate sources like the CDC

Protecting Your Money: Please be assured your money is FDIC insured, available and safe with us.

We are here to help. We remain fully committed to serving you and meeting your banking needs. We must all do our part to slow the spread of COVID-19, mitigating the risk of illness for you and our team members. Thank you for continuing to trust us with your banking needs.